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Customer Service

Shipping & Delivery
We ship products bought from Server Warehouse through couriers situated in South Africa to the following countries - South Africa,
Pick up of products can be arranged by your own couriers for the following countries:  Swaziland, Lesotho, Namibia, Botswana, Mozambique, Zimbabwe and Zambia 

Goods are made available for collection by Client from Suppliers premises, in which event such collection, whether by Client, Client’s agent, or a courier, will constitute valid delivery and risk will thereupon pass to Client.

Goods will only be delivered by Supplier to the Premises where requested by Client and agreed to by Supplier.

Time is not of the essence and delivery/collection dates are approximate only and are subject to any delays for causes that may be outside of Supplier’s control, including delayed supply of materials, strike or act of God. Under no circumstance is Client entitled to terminate any order because of any delay in delivery, nor have any claim against Supplier arising from late delivery.

Client will ensure a competent person is present for the duration of the delivery. Supplier cannot be held responsible for any breakages, theft or other losses.

The signature of any employee, agent, or courier of the Client appearing on Supplier’s delivery note constitutes conclusive proof of delivery.

Risk in and to all goods passes to Client on delivery.
Privacy & Security
Please see our "Privacy Policy" on this website
Returns & Replacements
Products purchased from us carry a vendors warranty. Any DOA will be replaced with the same product.

Supplier will take precautions to ensure that the goods provided are in accordance with the Client’s specifications. However, it is Client’s responsibility to determine whether the goods are suitable for the intended use. Supplier will not be held liable should the goods in any way be partially or wholly incorrect or inapplicable for the intended use or environment.

Client may return goods within 7 (seven) days of delivery provided that the goods are unused, in their original packaging and discussed with supplier beforehand, in which event a handling fee of 25% will be charged. The supplier is not obliged to accept the return of any goods and this clause shall not imply that the supplier shall be obliged to accept the return of any goods.

Goods are covered against workmanship defects for thirty days from date of delivery. Such warranty excludes wear and tear, or damage caused by third parties, pets, or acts of God. Client’s claim under such warranty will be limited to repair or replacement of the defective goods, at Supplier’s discretion.
Shipping charges if any will not be refunded.
Ordering
Products can be ordered online. A confirmation email will be send to the customer email address provided and to Server Warehouse informing Server Warehouse of the order placed. 
Payment, Pricing & Promotions
Payment: Payment will be required before we will commence with your order. A order confirmation will be send to the recipient for immediate payment via EFT or cash deposit. Should a product be out of stock we will back order the product.
Pricing: Prices for products are kept up to date as regular as possible. Unfortunately a lot of the Server Warehouse products are linked to foreign currency exchange rates and can change at the time presented with a proforma invoice.
Promotions: Products that are on promotion will have a time limit to it or until stocks last. Promotional products will be viewable on our site from time to time or when suppliers present us with such promotions.

Terms:

      Prices are quoted exclusive of any VAT, taxes or levies and are subject to increase to such extent as Supplier may consider reasonable having regard for any change in Client’s delivery address, transport costs, increased price of materials, and exchange rate fluctuations or any duty or levy.
      Pricing is not subject to discount unless expressly agreed to by Supplier, in which event any discount awarded will apply to the nett price of the goods, and not to any ancillary requirements such as (as applicable) delivery, attachments, insurance, storage, or installation.
      Supplier quotations are valid for seven days from date of the quote and are subject to availability of the goods.
      Standard terms of payment are EFT upon receiving a proforma invoice of the order, in full.
      Where Client requires the goods to be delivered, Supplier shall be entitled to charge a delivery fee in accordance with Supplier’s standard schedule of charges in respect of each delivery or delivery attempt made.
      Outstanding amounts will attract interest at 2% above the bank lending rate per month.
      Payment shall be made free of set-off, counterclaim, exchange, or bank charges.
      A certificate by any staff member of Supplier (whose appointment need not be proved) as to the existence and amount of Client’s outstanding indebtedness to Supplier will be sufficient proof of the contents and correctness thereof for the purpose of any proceeding unless otherwise proven by Client.
      In the event that Supplier grants Client a credit facility, same shall be entirely at Supplier’s discretion. Supplier shall be entitled to alter the terms of such credit facility, or cancel such facility at any time without notice or reason given.

Viewing Orders

Orders placed with Server Warehouse can be viewed online once logged in to your account created. Status of progress on the order will also be displayed online.

Updating Account Information
Updating of your account profile can be done by logging into your account and browse to the appropriate section in your profile.
Physical Address
6 Aludra Street, Midstream Ridge.
Please note: We do not have a walk-in store. All orders and quotes are done online.