All products sold by Server Warehouse t/a Netcomtech cc are covered under our 7 day Guarantee against Defects. Items may be returned for refund or replacement subject to manufacturer and/or Server Warehouse t/a Netcomtech cc restrictions.

Please note that we as Server Warehouse t/a Netcomtech cc will not accept any items back for refund if the packaging is not complete with Box, documentation, cables, accessories, software, etc.

Defective items may be returned for refund or replacement subject to the following conditions:

1.    Products must be returned in original condition including packaging, documentation, warranty cards, manuals, and accessories.

2.    Software is non-refundable unless returned unopened in their original packaging with documentation. Where the license key is exposed on software packages we will not accept the return of these packages.

3.    Licences, including client access licenses cannot be returned. 

4.    Certain hardware items and all custom/special orders may only be returned for replacement or repair as per the manufacturer warranty. Should the manufacturer not honour the warranty conditions, a full refund (excluding any shipping or assembly costs) will be processed. 

5.    All returns must be shipped freight prepaid by the customer with a courier of their choice or can be returned to us in person. Delivery fees are not refunded for returns.

6.    Any returns found to be non-defective are subject to a restocking fee of 15% and all non product related fees (assembly, shipping, transaction and insurance) are not refundable.

7.    If unopened goods are returned within 5 days, you will receive a refund excluding transport costs.

8. The manufacturer warranty will not apply if the product shows evidence of:

  • impact, sand, liquid or moisture damage
  • dropping, mishandling, or tampering
  • battery or chemical corrosion
  • damage caused by connected equipment
  • use contrary to the applicable instruction manual
  • wrong configuration of servers or equipment
  • Unaccredited third party repairs, configuration or maintenance on equipment.
  • Modification of any parts or enhancement not approved by the manufacturer.